Installing the security camera and viewing your property is bit easy, than physically being present on the location. But sometimes you may experience buffering issues while viewing footage on the Prama Online App, and it can be frustrating. We will guide you through some common troubleshooting steps to enhance your streaming experience and have a buffer free experience.

1. Check Device Bitrate in Main Stream and Sub Stream

The bitrate of your device’s video streams plays a crucial role in ensuring smooth video playback. Higher bitrates provide better video quality but require more bandwidth. Here’s how you can check and adjust the bitrate

Main Stream: This is typically the primary stream with the highest quality. Navigate to the settings of your camera in the Prama Online App, locate the “Main Stream” settings, and check the current bitrate. If you notice buffering, consider lowering the bitrate slightly to see if it improves the playback. These may help to improve the buffering speed, and you may get a buffer free experience.

Sub Stream: This stream usually has lower quality but requires less bandwidth. Similar to the main stream, access the “Sub Stream” settings and check its bitrate. Adjusting this can also help in reducing buffering issues. These will help you to have a buffer free experience with the good video quality.

2. Check Uploading Speed of the Current Location of the Device

The uploading speed at the location of your camera significantly impacts how quickly the footage is transmitted to the Prama Online App. Follow these steps to check your uploading speed:

Use an online speed test tool at the location of your camera to measure the current uploading speed.

Compare the result with the recommended uploading speed for your camera’s bitrate. If your speed is lower than required, consider upgrading your internet plan or optimizing your network settings.

3. Check the Device Firmware and Update if Required

Firmware updates often contain important improvements and bug fixes that can enhance the performance of your device. To check and update the firmware: 

Access your device settings in the Prama Online App and navigate to the firmware section.

Check if there is an available update. If there is, follow the prompts to download and install the update. Keeping your system up-to-date helps to run the video smoothly without any errors and buffer free.

Ensure that your device remains connected to a stable power source and network during the update process to avoid interruptions. If the update is interrupted in between, this may cause issue and may need to restart again from the initial stage. So connect to a stable network in order to avoid any inconvenience.

Conclusion

By following these steps, you can troubleshoot and resolve buffering issues in the Prama Online App. Adjusting the bitrate, ensuring adequate uploading speed, and keeping your device firmware up-to-date are key actions that can significantly enhance your viewing experience. If you continue to face issues, consider reaching out to Prama customer support for further assistance.