Jun 2024

How to unlock NVR due to password error

Mistakes tend to happen, as we all are humans, so panic is unnecessary. In case your NVR gets locked due to too many incorrect password attempts. This problem can be solved with some easy steps, and we will guide you through the entire process.

Why NVRs Get Locked

The Prama NVRs (Network Video Recorders) have security measures to prevent unauthorized access. One of its measures is to lock the device after a set number of incorrect password attempts. This helps protect your security footage from potential breaches.

Here below are some of the steps to immediately unlock your NVR

Wait for the automatic restart

Most NVRs have a built-in feature that temporarily locks the device after multiple incorrect password attempts. Typically, you will need to wait about 30 minutes before attempting to log in again. This will help your device to restart on its own pace.

Restart the Device

To restart the device, you need to turn off the power to your NVR device and wait for some time. Then, power your NVR device again and turn it ON. This often resets the password login attempt and helps the user turn on the device again.

Steps to Reset Your Password

If you cannot remember your password and waiting or restarting does not solve the issue, you may need to reset your password. Here’s how you can do it:

1. Check the User Manual

Your NVR’s user manual often includes instructions on how to reset the password. This might involve pressing a combination of buttons or accessing the reset option through the NVR’s interface.

2. Security Questions or Email Recovery

If you set up security questions or email recovery options during initial setup, you might be able to use these to reset your password. You can also use your email id to recover your NVR.

4. Contact the Prama Support team

If the above steps don’t work, contact Prama support team. As they will provide you a master password or a special procedure to unlock your device.

Preventing Future Lockouts

To avoid this situation in the future, consider the following tips:

1. Use a Strong, Memorable Password

Create a strong yet easy password. Avoid common phrases and use a mix of letters, numbers, and special characters. It would be a good idea to put the name of a place or area, as you will remember it easily.

2. Enable Password Recovery Options

Set up security questions, email recovery, or any other recovery options you provide. This enables you to recover your password easily without any hassle.

3. Regularly Update Your Password

Please change your password periodically to maintain security and reduce the risk of forgetting it. You should change it once in every 3month, to maintain security

4. Document Your Passwords Securely

Keep a record of your passwords in a secure place. Consider using a password manager for added security.


Getting logged out of your NVR due to too many incorrect password attempts can be frustrating, but it’s a common security feature. You can regain access to your NVR by waiting for the automatic reset, restarting the device, or following password reset procedures. To prevent future lockouts, use strong passwords, enable recovery options, and document your passwords securely.

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