Feb 2024

Top 8 Solution for Common CCTV Camera Problems

As we all know CCTV cameras work on their own without any human interference, but what if it stopped functioning. There are plenty of things going in our life, the last thing we would expect is the CCTV camera not working, but “Now what?

If you are facing issue with the quality, blank screen, connectivity issue, poor quality or any other concern, diagnosing the problem can solve it easily. Here we will explore some common CCTV issues and easy steps to solve CCTV camera problems.

  • Check your CCTV’s connection

Check whether the wires are properly connected with the CCTV camera, most of the time the input pin gets loosed or the wire may be damaged due to which the connection may be interrupted. Sometimes the power supply gets damaged due to the power outage, overpower, thunderstorm. If the product is under warranty, you can contact the RMA center for further assistance.

  • Examine the condition of your cables

Examine the condition of the cable, the cable tends to get damaged or torned due to the external force of object and surface. The water and moisture gets infiltrated in the cable wire leading it to corrosion and damage from inside.

  • Reboot the security camera

If you are facing any issue with the frozen camera or quality reboot the security camera for smooth functioning. Most of the time due to new updates or software glitch, CCTV camera tends to get frozen. You can reboot the security camera using the Prama online app remotely.

  • Get the firmware updated

Update your CCTV camera using the app to the latest firmware, this will help your system to run smoothly without any errors. Updating the security patch keeps the possible threats away and your system up-to-date.

  • Reset the CCTV camera

To reset your camera, you can do it by using the app or by pressing the reset button. First you have to disconnect the power source from the camera, then hold down the reset button of the camera. Wait for the camera to reboot then connect it with your NVR again.

  • Restart your DVR or NVR

To reset your security camera, reboot your NVR or DVR. This will solve most of the problems like quality issue, blank screen, frozen, glitch, slow recording, and many more. To restart the NVR you can do it by using the app or by pressing the power button. Hold the power button for some seconds, till you see the blinking light. Then connect your camera with your NVR again.

  • Monitor issue

Check whether the NVR and the Security camera is properly connected with the monitor, the output is properly inserted in the system. Due to loose connection between the system and NVR, you won’t be able to see the screen

  • Service Center

This is the last option, where if the product is under warranty then you can contact the Prama dealer or the Prama RMA service center. The service center provides you door pick up and door drop service.


You can go ahead with Prama security cameras for securing your property, Prama also provides door pick up and door drop service to its customers under warranty.

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